Our Policies
Class Policies
SAC Membership
All individuals and families wishing to engage in activities at the Steinbach Arts Council must hold a valid membership, which is available for a one-time fee and is valid according to the expiration date on your card. Memberships require manual renewal and are non-refundable. Members can request a physical membership card or opt for a digital version for convenience.
To learn more about your benefits as a member, visit this page.
Class Withdrawal & Refund Policy
At the Steinbach Arts Council, we strive to ensure your experience is positive! Please review our Class Withdrawal & Refund Policy:
If you withdraw two weeks prior to the start date of a class, workshop, or day camp, you’ll receive a full refund, minus a $20 cancellation fee for regular classes or a $25 fee for BTC SYC/SCC and AFT programs. The refund will be issued via cheque.
If you withdraw within two weeks of the start date, a 50% class fee credit will be applied to your SAC account or a 50% class fee refund less the $20 cancellation fee will be issued via cheque.
Please note that no refunds will be issued once classes begin.
Please remember that only the Class Fee is refundable; SAC membership, admin fees, and material fees are not refundable.
All refunds are issued via cheque, we do not provide cash or credit/debit card refunds.
Your class fees play a vital role in helping us provide high-quality programming for everyone. Thank you for being a valued member of our community!
Class Cancellations
Class Minimums
Classes/Workshops are subject to cancellation if the minimum number of registrants is not reached. In this case, a full refund (or an account credit) will be issued including membership and administration fees. We inform registering students as soon as possible when we have canceled a class.
IF DUE TO PUBLIC HEALTH RECOMMENDATIONS
If Public Health recommends that isolation is to be reinstated and arrangements for virtual teaching can be made by SAC, no credits or refunds will be issued.
If virtual learning is not possible, the participant will receive a prorated credit for the remainder of their class.
Students will receive an information/reminder email prior to the start of a class/workshop.
Waitlists
FULL CLASSES
Our classes have limited spots each season. If a class you’re interested in shows as CLASS FULL, you can still join our waitlist by emailing or calling us. Please note that our website is manually updated to reflect available spots, so it’s still best to reach out or create an account to check class availability.
Our waitlist operates on a first-come, first-served basis. We will contact you via email or phone if a spot becomes available for your registration. Please note that joining the waitlist does not guarantee admission to the class.
Typically, we offer the same class in the following season. Feel free to check our website periodically or sign up for our SAC eNews to receive updates on current and upcoming classes/events.
REGISTERED BUT UNPAID
If you’ve registered for a class but haven’t completed payment, we will follow up with you. If we don’t hear from you, we may need to offer your spot to the next person on the waitlist. Thank you for your understanding.
Concerts & Events Policies
Season Ticket Subscriber
Season Ticket holders receive tickets/passport for the entire SAC Concert Series. To benefit from the reduced rate for the full season ticket package, holders must have a SAC Membership.
Refund Policy
Once payment is processed, refunds will not be issued. If you buy a ticket and cannot attend, no refund will be provided.
Postponed or Rescheduled Concerts
If the Steinbach Arts Council cancels a concert due to public health restrictions or if dates are postponed after payment has been made, ticket buyers can choose to receive a full refund or a credit on their SAC account. Please note that SAC Membership fees are not included in the refund.
Postponed or Rescheduled Concerts
Our pricing structure includes specific rates for both adult and student tickets to ensure accessibility for all attendees.
Adult Pricing:
Adult tickets are priced to reflect the full experience of the SAC Concert Series. This rate applies to all individuals aged 18 and over. We strive to offer competitive pricing while maintaining the quality of our performances.
Student Pricing:
To encourage attendance among younger audiences, we offer discounted student tickets for individuals enrolled in educational institutions. This rate is available to students of any age who can provide valid student identification at the time of purchase.
Ticket Pickup
The Performing Arts Coordinator will contact you with information regarding ticket pickups for the current year. Please ensure your contact details are up to date to receive timely notifications.
Disclaimer
Please note that our pricing and pricing structure are subject to change in the future. We recommend checking our website or contacting our box office for the most current information regarding ticket prices and availability.
Do you have a question about our policies? Please contact us via email at info@steinbacharts.ca